Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our AI coaching features, or contact us for support. This includes:

• Account Information: Name, email address, password, and subscription details.
• Health & Wellness Data: Sleep tracking, heart rate, step count, mood tracking, journaling entries, meditation activity, and all other wellness‑related information you choose to share with us.
• Voice & Interaction Data: Voice recordings from AI coaching sessions, chat interactions, and journaling inputs.
• Device & Usage Data: IP address, device type, operating system, app usage patterns, and interaction history.
• Support Communications: Information you provide when contacting customer support.
• We only collect information necessary to provide, improve, and secure our services.

2. How We Use Your Information

We use the information we collect to:

• Provide Personalized Wellness Support: Deliver AI‑powered coaching, journaling assistance, sleep insights, mood tracking, and other personalized wellness features.
• Improve and Develop Services: Enhance app performance, develop new features, and refine AI recommendations.
• Communicate with You: Send account updates, wellness tips, service notifications, and important announcements.
• Ensure Security: Monitor for fraudulent activity, protect account integrity, and maintain platform security.
• Comply with Legal Requirements: Fulfill legal obligations and respond to lawful requests.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you give us explicit permission to share your information.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• To Protect Rights & Prevent Fraud: When necessary to protect the safety, rights, or property of NuviaMind, our users, or the public.
• In Business Transfers: If NuviaMind is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with prior notice to you.

4. Data Security

We implement industry‑standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: End‑to‑end encryption for sensitive health and wellness data.
• Access Controls: Strict authentication and authorization requirements for system access.
• Secure Infrastructure: Hosting data in secure data centers with physical and network security safeguards.
• Regular Security Reviews: Ongoing security audits, vulnerability testing, and monitoring to detect potential threats.
• While we take all reasonable measures to protect your information, no system can be 100% secure. We encourage you to protect your account by using a strong password and keeping it confidential.

5. Your Rights

You have the following rights regarding your personal information:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Update or correct inaccurate or incomplete information.
• Delete Your Data: Request deletion of your account and all associated personal information.
• Data Portability: Obtain your data in a structured, commonly used, and machine‑readable format.
• Opt‑Out: Decline certain data processing activities, such as marketing communications.
• Withdraw Consent: Withdraw your consent for data collection and processing at any time.

To exercise these rights, contact us at: privacy@nuviamind.com. We will respond in accordance with applicable laws such as GDPR, CCPA, and other relevant regulations.

6. HIPAA Compliance

NuviaMind is designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) when working with healthcare organizations and professionals. We: Safeguard Protected Health Information (PHI): Use encryption, access controls, and secure data storage to protect PHI. Limit Access: Restrict access to PHI to authorized personnel only. Business Associate Agreements (BAAs): Can enter into BAAs with covered healthcare entities when required. Ensure Confidentiality: Follow strict procedures to maintain the privacy and confidentiality of all PHI in accordance with HIPAA regulations.

7. International Users

If you are accessing NuviaMind from outside the United States, please be aware that: Data Transfer: Your information may be transferred to, stored in, and processed in the United States or other countries where we operate. Legal Protections: Data protection laws in these countries may differ from those in your home country. Safeguards: We implement appropriate legal and technical safeguards, such as Standard Contractual Clauses (SCCs) and encryption, to protect your data during international transfers. Consent: By using our services, you consent to this transfer and processing of your information in accordance with this Privacy Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Notification of Changes: Significant updates will be communicated through in‑app notifications, email (if provided), or by posting the updated policy on our website. Effective Date: Changes will take effect immediately upon posting unless otherwise stated. Review Encouraged: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

By continuing to use NuviaMind after changes are posted, you acknowledge and agree to the updated terms.