Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences and improving our services.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

How We Use Cookies

NuviaMind uses cookies for the following purposes:

• Essential Functionality: To enable core features like user authentication, session management, and security.
• User Preferences: To remember your language settings, theme preferences, and other customization choices.
• Performance: To understand how our website and app perform and identify areas for improvement.
• Security: To protect against fraud, abuse, and unauthorized access to your account.

We do not use cookies for advertising, tracking across other websites, or selling your data to third parties.

Types of Cookies We Use

Third-Party Cookies

We may use limited third-party services that set their own cookies:

• Analytics Services: To understand website performance and user behavior (anonymized data only).
• Security Services: To protect against malicious attacks and ensure platform security.
• Support Services: To provide customer support through chat and help desk features.

We carefully vet all third-party services to ensure they meet our privacy and security standards.

Managing Your Cookie Preferences

You have several options to control and manage cookies:

Cookie Retention

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser or app
• Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
• Authentication Cookies: Expire after 30 days of inactivity
• Preference Cookies: Remain until you change your settings or clear them

Impact of Disabling Cookies

While you can disable cookies, please note that this may affect your experience:

• You may need to log in repeatedly
• Your preferences and settings may not be saved
• Some features may not work properly
• The website may load more slowly

Essential cookies cannot be disabled as they are necessary for basic functionality and security.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.

When we make significant changes, we will notify you through:

• In-app notifications
• Email notifications (if you've provided your email)
• Website banner or notice